Terms of Service

Preamble

Voicely is an AI-powered voice-to-text application provided by RelationFlow Ltd. that converts spoken language into edited text. The application is provided as a desktop application and is offered for both private and business purposes.

The following General Terms and Conditions apply to all contracts between:

RelationFlow Ltd.
Anthypolochagou Georgiou M. Savva 26, Office 1-2
8201 Paphos, Cyprus (CY)
– hereinafter the “Provider” –

and the users of the application – hereinafter the “Customer”.

In addition, the Privacy Policy applies, as well as the Data Processing Agreement (DPA) for business customers. Private customers additionally receive a separate withdrawal instruction.

1. Definitions

1.1 “Authorized User” means any natural person to whom the Customer has granted access to use the Services in accordance with these Terms and Conditions.

1.2 “Usage Quota” means the word volume available to the Customer for transcription depending on the selected plan. In the Free Plan, the Usage Quota is limited to a one-time total volume of 5,000 words over the entire duration of use of the free plan (lifetime limit, no reset). In the Pro plan, usage is unlimited.

1.3 “Confidential Information” means all information, documents, and files that are disclosed by one party to the other party in written, electronic, oral, or any other form and that are designated as confidential by the disclosing party or are to be treated as confidential by their nature.

1.4 “Customer” means the natural or legal person specified as the customer in the respective ordering process. The Customer may be either an entrepreneur within the meaning of § 14 BGB (German Civil Code) or a consumer within the meaning of § 13 BGB.

1.5 “Customer Data” means all data that the Customer or its authorized users enter or upload into the application in the course of using the Services.

1.6 “Documentation” means the technical and functional documentation relating to the Services provided by the Provider, including the help pages and instructions available on the website.

1.7 “Effective Date” means the point in time at which the contract is concluded by completing the registration or ordering process.

1.8 “Intellectual Property” means all patents, copyrights, trademarks, registered designs, and other industrial property rights, as well as all related exploitation and usage rights.

1.9 “Services” means (i) the provision of the Voicely application for the AI-powered conversion of speech into text, (ii) the processing of voice data via the processing tier selected by the Customer (Cloud, EU Cloud, or Local), and (iii) any additional functions in accordance with the service description on the website.

1.10 “AI Provider” means the third-party providers whose AI models are used for voice processing in the cloud-based processing tiers. When the local processing tier (Local) is used, no data is transferred to AI Providers.

1.11 “Application” means the desktop application provided under the name “Voicely” for the AI-powered conversion of speech into text.

1.12 “Term” means the contract term in accordance with the selected plan, including any renewal periods.

1.13 “Provider” means RelationFlow Ltd., Anthypolochagou Georgiou M. Savva 26, Office 1-2, 8201 Paphos, Cyprus (CY).

2. Scope of Application and Conclusion of Contract; No Warranty Statements; Customer’s Own Responsibility Regarding Data Protection

2.1 The Provider’s Services are directed at both entrepreneurs within the meaning of § 14 BGB (hereinafter “Business Customers”) and consumers within the meaning of § 13 BGB (hereinafter “Private Customers”). Insofar as individual provisions of these Terms and Conditions apply only to Business Customers or only to Private Customers, this is expressly indicated.

2.2 The Customer’s general terms and conditions are hereby objected to. They shall become part of the contract only if the Provider has expressly agreed to their application in writing. This provision applies only with respect to Business Customers.

2.3 The contract is concluded as follows:
a) Self-Service: By downloading the application and completing the registration process, the Customer submits a binding offer. The contract is concluded upon activation of the customer account by the Provider, which generally takes place automatically and immediately. If the Customer selects a different plan, this likewise constitutes a binding offer by the Customer. An upgrade to a higher-tier plan becomes effective immediately upon confirmation by the Provider; the fee is calculated pro rata for the remaining billing period. A downgrade to a lower-tier plan becomes effective at the end of the current billing period.
b) Individual Agreement: For Business Customers who wish to have an individual setup or consultation, the contract may also be concluded by means of a separate order confirmation from the Provider.

2.4 The Provider makes available a free plan (“Free Plan”) with a limited scope of functions. Use of the Free Plan is likewise subject to these Terms and Conditions. Insofar as individual provisions of these Terms and Conditions apply only to users of the Free Plan, this is expressly indicated.

2.5 Where available, the Provider may offer the Customer an expansion of the scope of services or a plan change. The Customer may expand an existing contract or change the plan by placing a corresponding order.

2.6 The description of the Services on the website and in the Documentation does not constitute a warranty in the legal sense, unless expressly designated as such in writing.

2.7 The Customer is obliged to create the necessary technical prerequisites to be able to use the application (in particular: a supported operating system in accordance with the system requirements on the website, as well as internet access for the cloud-based processing tiers).

3. Registration and User Account

3.1 The Customer must create an account in order to use the application. The Customer undertakes to keep its account information current, accurate, and complete at all times. The Customer is responsible for maintaining the confidentiality of its access credentials and shall inform the Provider without undue delay as soon as it becomes aware of any loss, misuse, or unauthorized disclosure of its access credentials. The Provider is not liable for damages arising from the Customer’s breach of these obligations.

3.2 The following rules apply to the various plans:
a) Single-User Plans: The user account is intended exclusively for use by a single natural person. Sharing access credentials with third parties or jointly using the account is not permitted.
b) Enterprise Plans: As an administrator, the Customer may invite additional authorized users to the application. Each user added is billed in accordance with the applicable price list. Unused user seats within the booked quota may be reassigned at no additional cost. The Enterprise Plans apply only to Business Customers.

3.3 The following qualify as authorized users under Enterprise Plans:

employees of the Customer,
employees of affiliated companies within the meaning of §§ 15 et seq. AktG (German Stock Corporation Act), provided that they are added by the Customer as users via the application and are billed in accordance with the applicable price list,
external service providers or freelancers acting on behalf of the Customer.

3.4 Use of a user account by multiple persons (account sharing) is expressly prohibited. Each user account may only be used by the person for whom it was set up.

3.5 The Customer is obliged to inform its authorized users, before they begin using the application, of the rights and obligations agreed in these Terms and Conditions. The Customer is liable for breaches of duty by its authorized users as for its own conduct.

3.6 Insofar as the Provider offers API access to the application in the future, the following provisions apply: API keys must be treated as confidential and may not be passed on to unauthorized third parties. Use of API access is likewise subject to these Terms and Conditions as well as, where applicable, supplementary technical terms of use.

3.7 The Customer is obliged to take appropriate security measures to protect its account. These include in particular:
a) the use of strong, unique passwords for the user account on the application as well as the activation of the two-factor authentication offered by the application; the Customer shall also ensure that access to the application takes place only via adequately secured end devices;
b) the timely installation of security updates on the end devices used by the Customer;
c) the prompt reporting of security incidents or the suspicion of unauthorized access to the Provider;
d) refraining from passing on API keys or other access credentials to unauthorized third parties.

3.8 The Provider is entitled to temporarily suspend the Customer’s access to its user account in whole or in part if
a) there is a reasonable suspicion of unlawful use or unlawful activity,
b) a material breach of this contract or of applicable law exists or is suspected, or
c) there are indications of unauthorized access to the user account or another threat to IT security.

3.9 In a case under Section 3.8, the Provider shall inform the Customer without undue delay of the suspension and its reasons, using the email address provided during the registration process. The Provider shall give the Customer the opportunity to comment on the allegations within a reasonable period and, where applicable, to explain or remedy the alleged breach, insofar as this is possible. The Provider shall limit the suspension to the necessary extent and the required duration. The Provider shall reactivate the user account without undue delay as soon as
a) the suspicion has proven to be unfounded, or
b) the Customer has remedied the identified breach and there are no further grounds for a suspension.

3.10 If a suspension of the user account continues uninterrupted for longer than 30 calendar days, the Customer is entitled to terminate the contract for good cause with immediate effect. The Provider’s right to extraordinary termination for good cause as well as other statutory rights remain unaffected.

4. Usage Restrictions

4.1 Use of the application is subject to the following restrictions. The Customer undertakes not to use the application in order to:
a) violate applicable law, in particular criminal law, data protection law, or the rights of third parties;
b) generate, store, or transmit content that is unlawful, racist, hateful, insulting, defamatory, obscene, discriminatory, glorifying violence, or pornographic;
c) infringe the personal rights, copyrights, or other protective rights of third parties;
d) distribute malware, viruses, trojans, or similar harmful programs;
e) send unsolicited bulk messages (spam);
f) impair the integrity, security, or availability of the application.

4.2 In addition, the Customer is prohibited from:
a) circumventing or attempting to circumvent the security mechanisms and policies of the AI models (“jailbreaking”);
b) using the application to generate disinformation, fake news, or manipulative content;
c) making automated bulk requests that go beyond the intended use (in particular scraping or botting);
d) using the application to create content that contradicts the usage policies of the respective AI Providers. In this respect, the respectively current usage policies apply at:

For ElevenLabs (speech recognition): https://elevenlabs.io/terms-of-use
For Nebius Token Factory (text enhancement): https://docs.tokenfactory.nebius.com/legal/terms-of-service

4.3 Use of the application to provide services to third parties (e.g., by agencies) is permitted, provided that the Customer ensures compliance with these Terms and Conditions by its end customers.

4.4 The Provider does not monitor the content generated by the Customer or its authorized users. Responsibility for compliance with statutory provisions and these Terms and Conditions lies with the Customer.

4.5 The Provider is entitled to remove Customer Data or content without liability if:
a) there is a reasonable suspicion that the application is being used in violation of these Terms and Conditions or applicable law;
b) this is required by order of an authority or to comply with statutory provisions.

The Provider shall inform the Customer of such measures insofar as this is legally permissible and reasonable.

5. Scope of Services and Availability

5.1 The Provider expressly points out to the Customer that the transcriptions and text outputs generated by the application may contain errors and inaccuracies, in particular in the case of unclear pronunciation, background noise, or domain-specific terminology. The Customer is obliged to independently review all text outputs before use. The Provider assumes no liability for damages arising from the use of unverified text outputs. Use is at the Customer’s own risk.

5.2 Voice processing in the cloud-based processing tiers takes place using third-party AI models. The Provider has no influence over the specifications, functions, or availability of these AI models and assumes no warranty for them. When the local processing tier is used, processing takes place exclusively on the Customer’s end device.

5.3 The Provider is entitled to expand the range of available AI models at any time. The Provider may remove or replace individual AI models if the respective AI Provider no longer makes the model in question available or if its terms of use no longer permit further provision via the application. The Provider shall inform the Customer of the removal of an AI model. If an AI model that is essential for the plan selected by the Customer is removed, the Customer is entitled to a special right of termination effective as of the time of removal.

5.4 The Provider is entitled to update and further develop the application on a regular basis. The Customer is obliged to install provided updates promptly; the Provider assumes no warranty for the operation of outdated versions of the application. All updates are subject to these Terms and Conditions. There is no obligation to carry out further development.

5.5 The Provider makes the cloud-based services of the application available with an availability of 98% per calendar month. Availability is calculated from the total minutes of a calendar month less the minutes of unplanned unavailability, divided by the total minutes of the calendar month. The availability commitment does not apply to the local processing tier, whose functionality depends on the Customer’s hardware and software.

5.6 Planned maintenance work is announced to the Customer at least 24 hours in advance by email or via the application. The Provider endeavors to carry out maintenance work at times that minimize the impact on users. Periods of planned maintenance do not count as unavailability within the meaning of Section 5.5. In addition, periods of spontaneous maintenance work that becomes necessary due to defects or risks do not count as unavailability within the meaning of Section 5.5. Maintenance work and outages of the AI Providers may result in the cloud-based processing tiers being temporarily unavailable.

5.7 The availability commitment does not apply to unavailability caused by:
a) circumstances outside the Provider’s sphere of influence, in particular force majeure or disruptions of the internet infrastructure;
b) acts or omissions of the Customer or third parties;
c) disruptions at the AI Providers or hosting partners;
d) suspension of access pursuant to Section 3.8 of these Terms and Conditions.

5.8 For Free Plan users, by way of departure from Sections 5.5 to 5.7, no assured availability applies.

5.9 Insofar as the Provider provides an on-premises solution, the Customer is responsible for the provision and operation of the required infrastructure (in particular hardware, network, security updates, data backups, and remote access for the Provider). The Provider is not liable for limitations attributable to a failure to fulfill these obligations. Details for Business Customers may be governed in a separate service description.

6. Additional Services for Business Customers

6.1 The Provider may offer Business Customers consulting services upon request, in particular:

Initial setup and onboarding of the application
Training for employees
Individual configuration and customizations
Ongoing support

The nature, scope, and remuneration of the consulting services are agreed individually.

6.2 Consulting services are provided as services. What is owed is the diligent performance, not a specific result, unless expressly agreed otherwise in writing.

6.3 The Customer designates a contact person and provides the information and access required for performance in good time. Delays attributable to a lack of cooperation by the Customer shall not be to the Provider’s detriment.

6.4 All content created by the Provider in the course of the consulting services (e.g., documentation, configurations, training materials) remains the Provider’s intellectual property. The Customer is granted a simple, non-transferable right of use for internal purposes.

7. Rights of Use

7.1 The Provider makes the application available to the Customer as a desktop application with associated cloud services under a software-as-a-service model. The Provider grants the Customer a non-exclusive, revocable, and non-sublicensable right to download, install, and use the application during the contract term.

7.2 The right of use comprises:
a) For Private Customers: use for personal, non-commercial purposes;
b) For Business Customers: use for internal business purposes as well as for the provision of services to third parties.

7.3 Business Customers may also use the application for affiliated companies within the meaning of §§ 15 et seq. AktG. Each user of an affiliated company must be added as an authorized user pursuant to Section 3.2 b) and is billed in accordance with the applicable price list. Responsibility for compliance with these Terms and Conditions by affiliated companies lies with the Customer.

7.4 A transfer of the contract to a third party is permitted only with the Provider’s prior written consent. Such consent shall not be unreasonably withheld in the event of a sale of the business or a restructuring.

7.5 The Customer retains all rights to the content it creates using the application (outputs), insofar as such rights are vested in it under applicable law and the terms of use of the respective AI Providers. The Provider makes no ownership claims to the Customer’s outputs. The Customer is itself responsible for verifying whether copyrights or industrial property rights arise in the output and whether the output infringes the copyrights or industrial property rights of third parties.

7.6 The Customer grants the Provider the right to use the Customer Data and outputs to the extent necessary for the provision and operation of the application.

7.7 The Customer acknowledges that all rights to the application, including the source code, the documentation, and all further developments, remain with the Provider. The Customer is granted no rights beyond the right of use expressly granted in these Terms and Conditions.

8. Prices and Payment

8.1 The Customer pays the Provider the fee in accordance with the selected plan. The current prices can be viewed on the Provider’s website. Billing takes place monthly or annually, depending on the selected plan.

8.2 All payments are due in advance. Payment processing takes place via the payment service provider Stripe. The Customer agrees to Stripe’s terms of use insofar as these are relevant to payment processing.

8.3 For the Free Plan, a one-time total quota of 5,000 words applies over the entire duration of use of the free plan (lifetime limit). A regular reset does not take place. Once the quota has been exhausted, further use is possible only by upgrading to a paid plan. In the Pro plan, usage is unlimited.

8.4 All prices stated are exclusive of statutory value added tax, insofar as it applies.

8.5 The Provider is entitled to adjust the prices under the following conditions:
a) If the prices of the AI Providers for the AI models made available via the application increase, the Provider is entitled to adjust the prices in line with the cost increase.
b) If the functional scope of the application is materially expanded, the Provider is entitled to adjust the prices appropriately.
c) If the cost index relevant to the operation of the application (in particular for hosting costs and IT personnel costs) has increased by more than 5% compared to the level at the time of conclusion of the contract or the last adjustment, the Provider is entitled to adjust the prices to the extent of the index increase. Price adjustments under this letter c) are permitted no more than once within twelve months.

Price adjustments are communicated to the Customer by email with a notice period of at least six weeks. The notification contains the reason for and the scope of the adjustment. In the event of price increases, the Customer is entitled to a special right of termination effective as of the time the change takes effect.

8.6 In the event of default in payment, the Provider is entitled to suspend access to the application until the outstanding payments have been settled in full.

8.7 Fees already paid are not refunded in the event of termination or ending of the contract. This does not apply to Private Customers who exercise their statutory right of withdrawal.

8.8 For Business Customers only: The Customer may set off only against undisputed or legally established claims and may base a right of retention only on such claims.

9. Warranty

9.1 The Provider warrants that the application substantially fulfills the functions described in the Documentation during the contract term.

9.2 The Customer is obliged to report defects that occur without undue delay, with a precise description of the problem, by email to support@voicely.de. After receipt of a defect report, the Provider shall endeavor to remedy the defect within a reasonable period.

9.3 Requests from Enterprise Customers are prioritized in processing. Free Plan users have no claim to processing within a specific period.

9.4 Subsequent performance may also consist in the Provider showing the Customer reasonable ways to circumvent the effects of the defect (workaround).

9.5 The Provider assumes no warranty for:
a) disruptions or outages caused by the AI Providers;
b) disruptions or outages of the underlying cloud infrastructure;
c) defects attributable to use by the Customer in breach of contract;
d) incompatibilities with the Customer’s hardware or software that do not meet the system requirements;
e) quality losses in transcription attributable to the audio quality, background noise, or the hardware configuration of the end device.

9.6 For Business Customers only:
a) Strict liability for initial defects is excluded.
b) If subsequent performance ultimately fails after a reasonable period, the Customer may terminate the contract. Further claims on account of defects are excluded, unless otherwise provided in Section 13 (Limitation of Liability).
c) The limitation period for claims based on defects is one year from provision of the service. This does not apply in cases of intent, gross negligence, or fraudulent concealment of a defect.

9.7 The warranty rights of Private Customers are governed by the statutory provisions and remain unaffected by the foregoing restrictions.

10. Intellectual Property; Customer’s Trademark License for Advertising Purposes

10.1 With respect to Business Customers, the following applies: The Customer agrees that the Provider may use the Customer’s name and/or logo for marketing purposes, in particular as a reference on the website or in advertising materials. In addition, the Provider is entitled to use content created by the Customer that does not contain business-critical or personal data in anonymized form for marketing and reference material. The Customer may object to this use in writing at any time.

10.2 Insofar as the Customer submits feedback, suggestions for improvement, or feature requests to the Provider, the Customer grants the Provider the unrestricted, royalty-free, and unlimited-in-time right to use this feedback at its own discretion, without attribution of the source and without any obligation to pay remuneration.

10.3 Should a third party assert claims that conflict with the use of the application (e.g., due to infringement of protective rights), the Customer is obliged to inform the Provider in writing without undue delay. The Customer shall not, without consultation with the Provider, make any acknowledgment of claims or settlements.

10.4 If a third party asserts claims against the Customer based on an infringement of protective rights by the application, the Provider shall support the Customer in defending against these claims to the extent reasonable.

11. Confidentiality

11.1 The parties undertake to treat all confidential information of the respective other party as confidential and to use it exclusively for the purposes of performing the contract.

11.2 Confidential information is all information that is designated as confidential by one party or is to be treated as confidential by its nature, in particular trade secrets, technical data, customer data, and pricing information.

11.3 The confidentiality obligation does not apply to information that:
a) was already publicly known at the time of disclosure or becomes publicly known without fault of the receiving party;
b) was already known to the receiving party prior to disclosure;
c) was communicated to the receiving party by a third party lawfully and without a confidentiality obligation;
d) was developed by the receiving party independently and without use of the confidential information of the other party.

11.4 Disclosure of confidential information to subcontractors (in particular cloud providers and payment service providers) is permitted insofar as this is necessary for the provision of the Services and the subcontractor is subject to a corresponding confidentiality obligation.

11.5 Statutory disclosure obligations remain unaffected. The disclosing party shall inform the other party of such disclosure insofar as this is legally permissible.

11.6 The confidentiality obligation exists during the contract term and continues for a period of three years after the end of the contract.

12. Customer Data and Data Protection

12.1 The Customer is obliged, insofar as it enters personal data of third parties into the application, to inform the data subjects about the processing in accordance with the rules of applicable data protection law. When the cloud-based processing tiers are used, the Provider acts as a processor in accordance with the Data Processing Agreement (DPA). When the local processing tier is used, no voice data is transferred to the Provider or third parties; no processing on behalf of the Customer takes place in this respect. The Customer is itself responsible for verifying and ensuring that it complies with the GDPR when it processes personal data with the application. Under data protection law, the Provider is responsible only for the basic provision of the application in accordance with the DPA, but not for specific data processing operations that the Customer carries out with the application.

12.2 The Customer is solely responsible for all data that it or its authorized users enter into the application (Customer Data). The Customer ensures that the Customer Data does not violate applicable law, in particular not data protection laws, copyrights, or other rights of third parties.

12.3 The Customer grants the Provider a non-exclusive, royalty-free license to use the Customer Data to the extent necessary for the provision and operation of the application.

12.4 Insofar as Customer Data is stored on the Provider’s servers (in particular account data and usage history), the Provider performs regular backups. Text outputs that are stored exclusively locally on the Customer’s end device are not subject to data backup by the Provider. The Customer is itself responsible for backing up locally stored data.

12.5 The Customer can export its data stored on the Provider’s servers at any time via the application. Locally stored data is available to the Customer directly on its end device.

12.6 After the end of the contract, the Customer Data stored on the Provider’s servers is automatically deleted within 30 days, unless statutory retention obligations conflict with this. Data stored locally on the Customer’s end device remains with the Customer and is not affected by the ending of the contract.

12.7 The Customer indemnifies the Provider against all third-party claims raised against the Provider on the basis of Customer Data, including claims for infringement of third-party rights, data protection violations, or unlawful content. The indemnification also covers the reasonable costs of legal defense.

12.8 The processing of personal data by the Provider on behalf of the Customer is governed in the Data Processing Agreement (DPA).

13. Liability

13.1 The Provider is liable without limitation in accordance with the statutory provisions for damages arising from injury to life, body, or health, as well as for damages based on intent or gross negligence. The same applies to liability under the Product Liability Act and in the case of fraudulent concealment of defects. For Free Plan users, Section 13.1 constitutes the sole liability provision. In all other respects, liability towards Free Plan users is excluded.

13.2 In the case of slight negligence, the Provider is liable only in the event of a breach of a material contractual obligation (cardinal obligation). Material contractual obligations are those whose fulfillment is what makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely.

13.3 For Business Customers only: In the case of liability under Section 13.2, the Provider’s liability is limited in amount to the fee paid by the Customer in the last twelve months before the damaging event, but in any case no more than an amount of 10,000 €.

13.4 The Provider is not liable for damages arising from the use of unverified text outputs of the application, in particular not for errors in transcription or in the AI-powered text editing. The Customer is obliged to independently review all text outputs before use.

13.5 The foregoing exclusions and limitations of liability also apply in favor of the Provider’s legal representatives, employees, and vicarious agents.

13.6 The liability rights of Private Customers under the statutory provisions remain unaffected by the foregoing restrictions in Sections 13.2 and 13.4.

13.7 For Business Customers only: In the event of a breach of duty, the Customer bears the burden of proof for the existence of the breach of duty. The Provider bears the burden of proof for the absence of fault.

13.8 For Business Customers only: The Customer indemnifies the Provider against all third-party claims raised against the Provider on account of the contractual use of the application by the Customer or its authorized users. The indemnification also covers the reasonable costs of legal defense. This indemnification does not apply insofar as the Customer is not responsible for the infringement.

13.9 For Business Customers only: Claims arising out of or in connection with this contract become time-barred within one year from the point in time at which the person entitled to the claim obtained knowledge of the circumstances giving rise to the claim or should have obtained such knowledge absent gross negligence. This does not apply to claims arising from injury to life, body, or health, nor in cases of intent or gross negligence.

14. Contract Duration and Termination

14.1 The contract term is governed by the selected plan:
a) In the case of monthly billing, the term is one month.
b) In the case of annual billing, the term is twelve months.

The contract is automatically renewed by the respective period unless it is terminated.

14.2 The Customer may terminate the contract at any time without observing a notice period, with effect from the end of the current billing period. Termination takes place via the payment interface in the app.

14.3 After termination, access to the application remains until the end of the paid billing period. No refund of fees already paid takes place.

14.4 The Provider is entitled to extraordinary termination without observing a notice period if:
a) the Customer is in default of payment for longer than 14 days despite a reminder;
b) the Customer breaches material provisions of these Terms and Conditions, in particular Section 4 (Usage Restrictions);
c) insolvency proceedings are opened over the Customer’s assets or the opening is rejected for lack of assets.

14.5 For the free plan (Free Plan), the following applies:
a) The Free Plan may be ended by the Customer at any time by deleting the account.
b) The Provider reserves the right to end access to the Free Plan at any time and without stating reasons.

14.6 The right of both parties to extraordinary termination for good cause remains unaffected.

14.7 For Private Customers: The statutory right of withdrawal remains unaffected by the foregoing provisions. Details are set out in the withdrawal instruction.

14.8 After the end of the contract, the Customer Data stored on the Provider’s servers is deleted after 30 days pursuant to Section 12.6. Locally stored data remains on the Customer’s end device.

15. Miscellaneous Provisions

15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

15.2 For Business Customers only: The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Paphos, Cyprus.

15.3 For disputes with Private Customers, the exclusive place of jurisdiction is Paphos, Cyprus.

15.4 The Provider is entitled to amend these Terms and Conditions with a notice period of four weeks. The amendments are communicated to the Customer by email. If the Customer does not object to the amendments within four weeks of receipt of the notification, the amendments are deemed accepted. The Provider shall point out the significance of silence to the Customer in the amendment notification.

15.5 In the case of material amendments that unreasonably disadvantage the Customer, the Customer is entitled to a special right of termination effective as of the time the amendment takes effect.

15.6 Communication between the Provider and the Customer takes place by email. The Customer is obliged to maintain a current email address in its customer account.

15.7 These Terms and Conditions are drawn up in the German language. The German version is authoritative.

15.8 Should any provision of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. In place of the invalid provision, a regulation that most closely approximates the economic purpose of the invalid provision shall be deemed agreed.

15.9 The Provider is entitled to transfer rights and obligations under this contract to third parties in whole or in part. The Customer may transfer its rights and obligations under this contract only with the Provider’s prior written consent.